Your privacy is our responsibility at wbet

wbet is a safe and reliable online gaming platform operated for Bangladeshi players. Protecting the privacy of the personal information you share with us while using our services is one of our highest priorities.

This privacy policy explains what types of information wbet collects, how that information is used, who it may be shared with, and what steps we take to protect your data. This policy applies to all services on our platform — including website browsing, account registration, gaming activity, and financial transactions.

By using our platform, you are considered to have accepted the terms of this privacy policy. We therefore ask that you read it carefully. If you have difficulty understanding any part of it or have any questions, please contact our support team.

wbet collects certain types of information to operate its services safely and properly. The details are outlined below by category:

1.1 Information You Provide Directly

We collect the following information for account registration and management:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — only those aged 21 or above may use the service)
• Password (stored in encrypted form)
• Payment information — such as bKash, Nagad, Rocket, Upay or bank account details
• National ID card or passport information for identity verification (when required)

1.2 Automatically Collected Information

When you browse or use our platform, certain technical information is collected automatically:

• IP address and geographic location (up to country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Page visit time, duration, and navigation path
• Cookie and session data
• Referral URL (where you came from before visiting the site)

1.3 Gaming Activity Information

To maintain a fair gaming environment and ensure responsible gaming, we record the following information:

• Gaming history (which games were played and for how long)
• Bet amounts and win/loss records
• Deposit and withdrawal transaction history
• Bonus and promotion usage records

wbet uses the information it collects only for lawful and specific purposes. Those purposes are described in detail below:

2.1 Account Management and Service Delivery

• Creating, verifying, and keeping your account secure
• Completing login and transaction processes
• Processing deposit and withdrawal requests
• Providing and verifying bonuses and promotions
• Improving and personalizing the gaming experience

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Taking action against the creation of multiple accounts
• Taking necessary steps to prevent money laundering
• Detecting unauthorized access

2.3 Responsible Gaming

• Monitoring gaming behavior to identify problematic patterns
• Sending alerts when set limits are exceeded
• Enforcing self-exclusion limits

2.4 Communication and Support

• Sending important account notifications (such as transaction confirmations and password changes)
• Responding to your support requests
• Informing you of changes to platform policies or services
• Sending promotional communications where consent has been given

2.5 Platform Development

• Improving website functionality and user experience
• Identifying and resolving technical issues
• Analyzing statistics to plan new games and features

wbet does not sell your personal information to any third party. However, in certain specific situations we may share limited information with specific partners:

3.1 Payment Processors

To process financial transactions, we work with payment services such as bKash, Nagad, Rocket, Upay, and authorized Bangladeshi banks. Only the minimum information required to complete a transaction is shared.

3.2 Technology and Software Partners

Game software providers on our platform (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may access the minimum data necessary to operate their games. They are governed by their own privacy policies.

3.3 Legal Obligations

In response to legal proceedings, government directives, or court orders, we may be required to share relevant information with law enforcement agencies or regulatory authorities.

3.4 Business Restructuring

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new operating entity. We will inform you before any such change takes place.

Various types of cookies and tracking technologies are used on the wbet website. Cookies are small text files that your browser stores on your device when you visit our site.

4.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining login sessions, verifying security, and remembering your preferred settings. Without these cookies the site will not function properly.

4.2 Functionality Cookies

These cookies remember your preferences (such as language selection) and improve your browsing experience.

4.3 Analytics Cookies

These cookies help us understand how users are using the site. Data is generally collected in aggregated and anonymous form.

You can control cookies by changing your browser settings. Please note, however, that disabling cookies may affect some important site functionality.

wbet uses industry-standard technologies and processes to ensure the security of your information:

5.1 Technical Safeguards

• SSL Encryption (SSL/TLS): All communication between your browser and our servers is encrypted.
• Database Encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Firewall and Security Monitoring: Round-the-clock server monitoring and access control.
• Two-Step Verification: The option to add an extra layer of security to your account.

5.2 Administrative Safeguards

• Only authorized staff may access your information, and only to the extent necessary.
• Staff receive regular training on data protection.
• A defined response plan is in place for data breach incidents.

wbet does not retain your personal information longer than necessary. Retention periods for different types of information are as follows:

• Account information: For the full duration the account is active, and for a specified period after closure as required by law.
• Transaction records: Retained long-term for financial audit and legal requirements.
• Gaming logs: For a specified period for responsible gaming monitoring and dispute resolution.
• Communication records: For a reasonable period to ensure the quality of customer support.
• Technical logs: Generally short-term; deleted after security review.

If you request account closure, we will delete or anonymize your information as quickly as possible in accordance with applicable laws and regulations.

As a user of wbet, you have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we have collected about you. After receiving your request, we will inform you within a reasonable time.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may have it corrected. You can update much of your information yourself in your profile settings; for special cases, please contact our support team.

7.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time. This can be done through your account settings or via the support team.

7.5 Right to Close Your Account

You may request to close your account at any time. Please contact the support team to make this request.

To exercise any of the rights above, write to us at ([email protected]) or contact us via live chat.

wbet is strictly a platform operated for users aged 21 and above only. Under no circumstances do we knowingly collect personal information from minors.

Age is verified at the time of registration. If we find that information about a minor has been collected by mistake, we will immediately close that account and delete the related information.

If you suspect that a minor is using the platform, please notify us immediately at [email protected].

wbet may update this privacy policy from time to time due to business changes, technological developments, or legal requirements. For each change:

• The updated policy will be published on this page and the "Last Updated" date will change.
• For significant changes, a notification will be sent to your registered email or you will be informed when logging into the platform.
• If you continue to use the platform after the changes, you will be considered to have accepted the new policy.

We therefore recommend that you visit this page regularly and check your email for any changes.